Refund Policy

Last updated: July 23, 2021

Thank you for choosing us.

The following terms are applicable for any service that You purchased with Us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Healthfirst Family Care.
  • Goods refer to the services.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to healthfirst family care, accessible from https://healthfirstampitiya.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Refund Rights

You can request money-back for your purchased service within 7 Days.

Note: We do not refund if you have taken the consultations from the doctor. If you were unable to attend the video session, but you have made a payment, then 100% money-back is guaranteed.

In order to exercise, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by submitting the form below. Moreover, you can call us via 0777704696.

We will review your request and once we decide you are eligible to refund, we will reimburse You no later than 14 days from the day on which We get the decision. We will send you the refund document with the values via email. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Refund

In order for the services to be eligible for a return, please make sure that:

  • The services were purchased in the last 7 days.
  • You must not attended to the session you have requested & paid for (Attended sessions are not subjects to be refund).
  • You can request a refund in case of a technical issue.

You have to make a request by using the form below and we will get back to you with a detailed description.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Contact Us

If you have any questions about our Refunds Policy, please contact us: